10 Performance Incentives to Consider in Drafting System Development or Implementation Contract
A post on the Tech & Sourcing blog of Morgan Lewis offers 10 contractual mechanisms for providing meaningful performance commitments and consequences if the commitments in a system development or implementation contract are not met.
For example, system implementation deals costing 300% more than the original budget, go-live dates for development projects being way past the scheduled dates, and deliverables that do not meet the customer’s expectations, write Barbara Murphy Melby and Morgan L. Richman.
They discuss numerous contractual mechanisms that are designed to provide guideposts and checkpoints to enable success.
